Welcome to our Frequently Asked Questions page...
Frequently Asked Questions
- Do you do laundry?
- No. We stopped doing laundry a few years ago. Mainly, for liability reasons - we realized that a lot of our customers have different washing styles and delicate clothes. Also, we encountered a lot of washing and drying machines that took longer to wash or dry than it took us to clean a house.
- Do you wash windows?
- No. We stopped doing window washing a few years ago. We were being asked by customers to wash windows on second or third stories of their homes, so we decided to leave the window washing to the experts. We will wash 2 or 3 windows per visit, as complimentary.
- What are your hourly rates?
- We don't work by the hour. Our rates are based on the size of the home; and, the distance of the home (distance generally applies to homes that are outside our normal area of service). Our rates are fixed and we tend to work fairly quickly. We like to remind our customers that there's a difference between working quickly and rushing. We can work quickly and still do a high-quality clean. Rushing, many times is just sloppy cleaning.
- How many workers will come to my house?
- We work in teams of two. So, you will most likely get two team members. And, if you decide to hire us on a regular basis, then we always try our best so that you get the same team on each visit - that way you get to know them and they get to know you and your home - many times there are certain areas that need special attention and having a regular team is beneficial.
- How much notice do you need if I have to skip or change an appointment?
- We understand that sometimes life happens and you're going to have to skip an appointment or request a change of day. We do ask, however, that whenever possible you let us know at least 3 days in advance of your next appointment - preferably 1 week. We are starting to consider to go with the trend within the industry and start charging the full service whenever the appointment is cancelled less than 24 hours of the appointment; you can read more about where we stand on this issue here.
- What does ETA mean?
- Estimated time of arrival. We use this acronym a lot when communicating via text message. We use it particularly to inform you, the customer, of our estimated time of arrival. For example, we might text you and say: "Just letting you know that the team's ETA for your next appointment is between 9-11 am."
- Do I need to provide my own cleaning supplies?
- No. We provide our own cleaning material - at no extra charge. Anything that's needed to clean a house, we will have in our cars. Unless, the customer requests a specific brand or cleaner, then we would ask the customer to provide it.
- No. We provide our own cleaning material - at no extra charge. Anything that's needed to clean a house, we will have in our cars. Unless, the customer requests a specific brand or cleaner, then we would ask the customer to provide it.